Fast Find: Frequently Called Numbers:
Address Change
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(800) 624-4193
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7 a.m. - 5 p.m., Monday - Friday, Live Voice
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Werre to report an employee chang eof address for paychecks and employee benefits programs.
Benefits for Agreement Employees
For questions about benefits:
Eligibility
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N.S. Payroll
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1-800-624-4193 x 5252
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Medical
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Comprehensive Health Care Benefit (CHCB)
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Health And Welfare Plan
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United Healthcare
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1-800-842-9905
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Highmark Blue Cross / Blue Shield
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1-866-267-3320
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NRC / UTU Plan
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Highmark Blue Cross / Blue Shield
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1-866-267-3320
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United Healthcare
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1-800-691-0013
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Managed Medical Care Program (MMCP)
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Health and Wellfare Plan
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Aetna
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1-800-842-4044
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Highmark Blue Cross / Blue Shield
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1-866-267-3320
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United Healthcare
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1-800-842-9905
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NRC / UTU Plan
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Aetna
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1-888-336-8742
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Highmark Blue Cross / Blue Shield
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1-866-267.3320
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United Healthcare
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1-800-445-4379
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Mental Health and Substance Abuse
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Health & Wellfare Plan
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United Behavioral Health
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1-866-850-6212
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NRC / UTU Plan
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ValueOptions
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1-800-934-7245
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Prescription Drugs
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MedCo Health Solutions, Inc.
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1-800-842-0070
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Life and Accidental Death and Dismemberment
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MetLife
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1-800-310-7770
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Vision
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EyeMed
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1-888-877-4782
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Dental
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Aetna
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1-877-277-3368
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401(K) Retirement
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Thoroughbred Retirement Investment Plan (TRIP)
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Plan Number: 090086
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The Vanguard Group
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BLE Merrill Lynch Services
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1-800-228-4015
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Computer Help:
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Network Support Services
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(404) 529-1527, Bell or Mircowave; (800) 525-2360
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24 Hours, 7 Days A Week, Live and Voice Response
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Assist N.S. Mainframe and Wide Area Network (WAN) computer users, answer questions about passwords, remote access problems, applications, etc.
Direct Deposit:
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(800) 624-4193
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7 a.m. - 5 p.m., Monday through Friday, Live Voice
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Answer question for employees reguarding direct deposit of paychecks.
Drug and Alcohaul Rehabilitation Services (DARS):
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(800) 552-2306
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8 a.m. - 5 p.m., Monday through Friday, Live Voice
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Assist employees with drug and alcohaul rehabilitation.
Employment Hotline:
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(800) 214-3609
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24 Hours, 7 Days A Week, Voice Response
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External recruiting schedule, updated weekly.
Employment Verification:
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(800) 367-2884, Employee Number
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(900) 555-9675, Verifyer Number
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24 Hours, 7 Days A Week, Voice Response
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Automated income and voice verification system to provide immediate verification through touch tone phone to lenders and employment verifiers.
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Must enter SSN, PIN, (Found on option 02 of MYINFO), N.S. Company Code (10139).
FMLA - Family Medical Leave Act (For Norfolk Southern Employees Only):
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(800) 552-2306, x 2444 (N.S. Employees in the Norfolk Area call (757) 629-2444)
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8 a.m. - 5 p.m., Monday Through Friday, Live Voice
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Assists employees with questions about their rights and benefits for short term medical and family leave.
Medical Department:
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(800) 552-2306
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8 a.m. - 5 p.m., Monday Through Friday, Live Voice
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Assists employees with questions reguarding available medical services.
Payroll Information:
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(800) 624-4193
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7 a.m. - 5 p.m., Monday Through Friday, Live Voice
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Answers questions about employee pay, deductions, tax witholding, lost paychecks, name / address changes, and other payroll related items.
Railroad Retirement Board:
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(800) 808-0772, Direct Line to RRB
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24 Hours, 7 Days A Week, Voice Response
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Assists employees with questions reguarding Railroad Retirement Board.
Training Center At McDonough GA:
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(770) 914-3501
Tuition Assistance:
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(757) 629-2685, Bell or Microwave
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8 a.m. - 5 p.m., Monday Through Friday, Live Voice
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Assits employees with questions reguarding tuition assistance policy.